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Troubleshoot
IT technician @
01 January 2023 -
Joined a team of 5 IT technicians as a second-line helpdesk. Responsibilities included managing tickets via ServiceNow and troubleshooting network and software issues.
PC/ Network Technician @
01 September 2022 - 01 January 2024
Qualifying training in PC/ Network Technician and Support.
Network and Software Engineering @
01 January 2016 - 01 January 2017
Bachelor degree in Network and Software Engineering.
Computer Networks and Telecommunications @
01 January 2012 - 01 January 2014
BTS in Computer Networks and Telecommunications.
Baccalaureate (D) @
01 January 2010 - 01 January 2011
Completed Baccalaureate (D) in Ivory Coast.