Profile | Editx

Service Delivery Manager< 2 years

Design Thinking

Programming Paradigms

Project Management

UX/Usability

Figma

Adobe illustrator

Language

Native Spanish

Spanish

Native

English

Fluent

Dutch

Average

Italian

Average

Work experience

Since 2023

Service Designer @ Toerisme Provincie Antwerpen

01 January 2024 - 31 March 2024

Developed user-centered design products for the tourism sector, enhancing customer experiences.

Customer Experience Designer @ Nacional Monte de Piedad

01 April 2023 - 30 September 2023

Led user research and design for pawn loan products, creating Customer Journey Maps and improving user flows.

Education experience

Since 2015

Service Design @ Thomas More University of Applied Science

01 August 2023 - 01 August 2024

Postgraduate in Service Design.

Industrial Design @ National Autonomous University of Mexico

01 September 2012 - 30 June 2018

Bachelor's degree in Industrial Design.

Industrial Design @ Yeugnam University

01 September 2015 - 01 September 2016

Exchange program in Industrial Design.

Daniel García Rosales