Yves Guévar

IT Service Delivery Manager & Release Manager for Gas Flow Management (GFM) @ Fluxys

Hainaut, Belgium

Experienced Specialist in Information Technology Services, Infrastructure Programs and projects, relationship management with customers and IT service providers, with a demonstrated history of working in Financial Companies, Rail Transport Operator, Energy Companies and public services. Service Oriented and Focused on customer satisfaction, I provide cross-functional E2E responsibility, from business analysis to delivery with the IT business, project and operational services teams. Great expertise in management of programs & projects portfolio and Operations (PROD) as well as in relation to customers and IT Service providers.

Top roles

Project / Program Manager5 - 10 years

Service Delivery Manager2 - 5 years

Cloud

Azure

ServiceNow

Miscellaneous

Project Management

ITIL

Mgmt Frameworks

COBIT

Agile

Lean

Language

Native French

French

Native

English

Good

Dutch

Good

Work experience

Since 2010

IT Service Delivery Manager & Release Manager for Gas Flow Management (GFM) @ Fluxys

01 April 2022 - 30 June 2024

Responsible for providing services to customers on the in-house Gas Flow Management software suite.

Global Service Manager for ATRIAS @ Ores

01 April 2021 - 31 March 2022

Establish and implement IT service governance between Ores and Atrias.

Head of IT Demand & Project Management @ THI FACTORY (THALYS)

01 May 2020 - 31 December 2020

Management & Coordination of department activities and People Management.

IT Service & Delivery Manager @ SMALS - AFSCA

01 April 2015 - 31 December 2019

Management of IT Services, develop a service portfolio that meets expectations.

Head of IT Production, Operations, Support, Services & Infra Projects @ CANDRIAM SA

01 March 2015 - 31 December 2017

Manager of IT Service Teams.

IT Program, Projects & Services Manager @ DEXIA TECHNOLOGY SERVICES

01 October 2010 - 28 February 2015

Management of clients' project portfolio.

Education experience

Since 1984

Evening Education in English @ SOIGNIES

01 June 1989 -

Pedagogical Aptitude @ SOIGNIES

01 June 1986 -

Computer Science @ HIGH SCHOOL OF MONS

01 June 1984 -