Jérôme Lefrançois

Results-driven leader with over a decade of hands-on experience in delivering transformative projects and optimizing customer experience initiatives within the financial sector. Expertise in driving digital transformation through organizational and cultural change, leveraging Agile, SCRUM, and PRINCE2 methodologies. Proven track record in managing contact center setups, digital projects, implementing conversational AI, and aligning cross-functional teams to deliver measurable outcomes in complex settings. Passionate about fostering collaboration and transparent leadership.