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Mido El Dib

Support Engineer @ Middas-IT
Antwerp, Belgium

I am a social and inquisitive IT professional with over 20 years of experience, specializing in troubleshooting and providing effective user support. My expertise spans 1st and 2nd line support as well as infrastructure setup, where I’ve made meaningful contributions to leading companies such as Microsoft, HP, Dell, Fujitsu, Siemens, KPN, and Ziggo.

Top roles

Helpdesk / Support< 2 years

Systems

Citrix
Desktop / PC
Hardware
Linux
Mac OS
VMware
Windows
Windows Server
Active Directory / Windows Server
Exchange
Microsoft SQL Server
SCCM / MS Configuration Manager
Microsoft 365 / Office 365

Back-end

Artificial intelligence
Mobile devices
Mobile devices-PhoneGap
Android
iOS
PowerShell

Miscellaneous

Excel
IT Service Management
Project Management
ITIL
Desk Support
Technical Support

Network/Telecom

Network
Avaya
Cisco
TCP/IP
VPN
VoIP

Security

Antispam
Antivirus
Check Point

Design / UI-UX

Photoshop
Adobe illustrator
Adobe Indesign

Cloud

Azure

Business Intelligence

Microsoft BI

IDE

IDE

Microsoft Dynamics 365

MS Exchange Server

SAP

SAP

Sales

Account Management
Language
Native Dutch
Dutch
Native
English
Good
Work experience
Since 2024
Support Engineer @ Middas-IT
01 April 2024 - Present
Education experience
Since 1990
Desktop Publishing @ Graphic Media Institute Amsterdam
01 January 2008 - 01 January 2008
Workshop MSI install builder @ Centric ICT Services
01 January 2001 - 01 January 2001
ICT Skip @ LTS/MAVO, VMBO, HAVO, MBO
01 January 1990 - 01 January 1998
Connect with Mido El Dib

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