Top roles
Helpdesk / Support2 - 5 years
Service Delivery Manager< 2 years
Cloud

Cloud
ServiceNow
Systems

Linux

VMware
Security
Antivirus
Microsoft Dynamics 365
MS Exchange Server
Language
Native Arabic
Arabic
Native
English
Fluent
French
Fluent
Polish
Fluent
Russian
Fluent
Ukrainian
Fluent
Work experience
Since 2009
Senior IT Analyst @ HCLTech
01 January 2022 - 01 January 2024
Responsible for managing IT services and support.
Service helpdesk agent @ Fujitsu Technology Solutions
01 January 2019 - 01 January 2022
Provided technical assistance and support for incoming queries and issues.
Translator @ Freelance
01 January 2012 - 01 January 2014
Translated documents and communications in multiple languages.
Volunteer @ Charitable organizations
01 January 2012 - 01 January 2014
Engaged in various volunteer activities.
Travel Agent @ Gazel
01 January 2009 - 31 December 2009
Assisted clients with travel arrangements.
Education experience
Since 2007
Russian @ Preazovskiy university
01 January 2010 - 01 January 2012
Earned a second bachelor's degree in Russian.
French Philology @ University cad Aayad
01 January 2007 - 01 January 2009
Earned a second bachelor's degree in French philology.
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