Top roles
Developer / Programmer< 2 years
Field / Maintenance Engineer< 2 years
Helpdesk / Support2 - 5 years
Systems

Windows
Active Directory / Windows Server
SCCM / MS Configuration Manager
Cloud

Azure
Miscellaneous
IT Service Management
ERP

Odoo
Language
Fluent English
English
Fluent
French
Fluent
Dutch
Good
Work experience
Since 2013
2ND LINE SUPPORT ENGINEER @ Federal Police Belgium
01 November 2023 -
Manage user group access in Active Directory and Azure, manage user group applications access, handle incidents and collaborate with external suppliers.
2ND LINE SUPPORT ENGINEER @ Candriam Bank Belgium
01 February 2022 - 31 October 2023
Migration of users to Windows 10, assign access, troubleshoot issues, and assist VIPs.
2ND LINE SUPPORT ENGINEER @ COOVI
01 September 2021 - 31 January 2022
Create, modify, and delete user accounts in Active Directory and provide assistance to users.
2ND LINE SUPPORT ENGINEER @ Delhaize Belgium
01 May 2020 - 31 August 2021
Manage user access in Active Directory and applications via SCCM.

2ND LINE SUPPORT ENGINEER @ Fujitsu Technology Luxembourg
01 October 2018 - 30 April 2020
Create, modify, and support user accounts and roles in Active Directory.
Onsite ATM Technician @ Diebold Nixdorf
01 January 2016 - 31 May 2017
Maintain ATMs hardware and troubleshoot issues.
1st Line Support Engineer @ Louis Vuitton Belgium
01 February 2015 - 31 December 2015
Assist users with incident resolutions and support hardware.
1st Line Support Engineer @ GlaxoSmithKline
01 May 2013 - 31 January 2015
Modify user accounts and assign roles in Active Directory.

Education experience
Since 2006
Informatique de gestion @ Namur school of Business and Management
01 September 2011 - 30 September 2015
Toegepaste Economische Wetenschappen @ Katholieke Universiteit Leuven
01 September 2009 - 30 September 2011

CESS Secondaire @ Institut Technique de Namur
01 September 2007 - 30 September 2008
Nederlands Voor Andertallingen @ Cvo Diest
01 September 2006 - 30 September 2007
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