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Fraud Specialist @
01 July 2021 - 28 February 2022
Served 13 different countries throughout APAC and EMEA region. The first layer of protection to identify and confirm fraudulent transactions, identity theft or account take over, through data reviewing, monitoring system alerts, inbound calls, and outbound calls.
Card Maintenance Analyst @
01 December 2019 - 30 June 2021
Servicing Australia, New Zealand, and Singapore's markets. Analytically review and maintain card members' accounts for information updates, credit/debit adjustment.
Administration Support @
08 August 2018 - 30 November 2019
Document controller, converting paper-based dispute cases to digital. Captured and submitted more than 2000 paper-based record of charges and credit.
Cybersecurity @
01 September 2023 - Present
