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Fortinet
Support Engineer @
01 August 2022 - 30 November 2024
End user support, system/network maintenance and deployment of new servers & basic networks, primarily for small to medium size law firms.
Junior Network Engineer @
01 September 2019 - 31 May 2022
Provided level 1 and 2 support in voice, wireless, routing & switching and security, primarily through remote management.
Service engineer @
01 June 2017 - 31 May 2019
Managed tickets and primary call support while involved in DWDM field work and the NFV project.
Service Desk Engineer @
01 December 2016 - 30 June 2017
Provided first level support on international networks, handling monitoring alarms and coordinating with support teams.
Support Engineer @
01 March 2015 - 30 November 2016
Assisted insurance brokers with AS/Web software, primarily through telephone and remote connection.