Top roles
Helpdesk / Support< 2 years
Service Delivery Manager< 2 years
Systems
Citrix
Active Directory / Windows Server
SCCM / MS Configuration Manager

Microsoft 365 / Office 365
Cloud

Cloud
Network/Telecom

TCP/IP
Language
Native French
French
Native
English
Good
Dutch
Good
Work experience
Since 2022
JUNIOR RFC SERVICE ENGINEER @ EUROPEANPARLIAMENT VIA EXPERIS BELGIUM
01 April 2024 - 30 November 2024
Perform IMACD activities under RFC services for the European Parliament, ensuring high quality IT installations and incident analysis.
IT HELPDESK OFFICER @ SGS BELGIUM
01 February 2023 - 31 March 2024
2nd line ICT support, managing workplace operations, and IT projects.

IT Support Engineer @ Inoptecplus
01 January 2022 - 31 January 2023
Configuration of computers and server systems, Office M365 administration, and hardware.
Education experience
Since 2012
ICT Education (PC Technician) @ CVO-VOLT LEUVEN
01 January 2021 - 31 December 2021
Completed PC Technician program.
IT Technician PC and Network Support @ FIJ BRUSSELS
01 January 2017 - 31 December 2019
Studied IT technician support for PCs and networks.
ASO Sciences @ Athenée J. Bracops-Lambert, ANDERLECHT
01 January 2012 - 31 December 2017
Completed sciences curriculum up to 5th year.
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