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ServiceNow
Support Engineer 1st Line @
01 February 2024 - Present
●Managing and resolving tickets via ServiceNow
●Creating, modifying, and deleting user accounts (Admin, ADP, Active Directory)
●Assisting users with hardware and software issues
●Diagnosing and resolving first-line incidents, escalating when necessary
●Installing, configuring, and updating software and operating systems
●Providing IT support to em
Information Technology @
01 June 2021 -
Middle School Diploma in Information Technology