Sia Mshiu

Corporate IT Operations Engineer @ Enhesa

Brussels, Belgium

Seasoned Corporate IT Operations Engineer with solid background in overseeing daily operations, implementing process improvements, and ensuring compliance with industry standards. Strengths include strong analytical skills, ability to troubleshoot complex operational issues, and adaptability to evolving technologies. Previous roles entail leading cross-functional teams to enhance productivity and efficiency, resulting in significant operational advancements.

Top roles

Application/Solution Architect< 2 years

Helpdesk / Support2 - 5 years

System Engineer / Administrator2 - 5 years

Cloud

Network/Telecom

Network

Miscellaneous

ITIL

Back-end

PowerShell

Sales

Customer Service

Language

Fluent English

English

Fluent

Dutch

Good

Work experience

Since 2014

Corporate IT Operations Engineer @ Enhesa

01 May 2024 - 31 March 2025

Led root cause analysis and created structured troubleshooting workflows, resolving issues faster, and maintaining 98% system availability.

IT Support Engineer @ Enhesa

01 January 2022 - 01 May 2024

Managed the migration of data from SharePoint to Azure Blob Storage, ensuring seamless data transfer.

Service Desk Engineer @ Materialise

01 November 2019 - 01 January 2022

Handled incoming requests/incidents professionally for effective resolution.

System Administrator @ Mzmbe University

01 July 2014 - 01 April 2018

Provided support to staff on basic network and computer problems.

Education experience

Since 2011

Network Security Administrator v4 @ Unique Academy

01 January 2016 - 31 December 2016

Certification in Network Security.

Secure Computer User v2 @ Unique Academy

01 January 2016 - 31 December 2016

Certification in secure computer usage.

Information Technology and Systems @ Mzumbe University

01 January 2011 - 31 December 2014

Bachelor's degree in Information Technology and Systems.