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With a solid background in IT support, I bring reliable and pragmatic expertise to efficiently solve technological challenges, always focusing on customer satisfaction and continuous process improvement.

As a digital coordinator, organizing training sessions and managing the IT infrastructure were at the core of my responsibilities, aiming to support teachers and students in the use of educational technologies. Delivered responsive and effective IT assistance to end-users, ensuring minimal downtime and clear communication. Handled technical requests using a structured ticketing system, maintaining detailed action histories for traceability and reporting.

ITIL Framework Training.

First & Second Year of Bachelor's in Business IT.