Françoise GEORGEL

Project Manager Digitalization @ SNCB - Direction Stations - IT dept

Brussels, Belgium

I am a Project Manager with a primary focus on customer satisfaction built on extensive multicultural work experience in several business sectors. I trust and use the power of listening and networking to build strong and effective relationships and help deliver projects that meet customers’ deliverables. My track record of business successes is founded on a combination of passion, proactiveness, communication and never losing sight of the end target - customer satisfaction!

Top roles

Consultant (Specialist)< 2 years

Project / Program Manager> 10 years

Sales< 2 years

Data Protection Officer (DPO)2 - 5 years

Agile

Agile/Scrum

Lean

Microsoft Dynamics 365

MS Exchange Server

Business Intelligence

Power BI

Mgmt Frameworks

Prince 2

Language

Fluent English

English

Fluent

French

Fluent

Italian

Fluent

Dutch

Good

Spanish

Good

German

Average

Work experience

Since 2004

Project Manager Digitalization @ SNCB - Direction Stations - IT dept

01 October 2021 - 31 March 2025

DMR Project: securely digitise inbound mail for SNCB & HRRail. Provide multi level guidance to the external provider of services, ensuring SLA and KPI are monitored (Prince2). STOD (Stations Operational db) Product Owner managing releases. Responsible for B-ST Data Governance across all internal dbs (MyMcs, TPST, STOD, etc.). Agile/SCRUM.

Digital Process Manager @ ARC Europe Group

01 October 2019 - 31 October 2021

Create, implement, oversee, streamline, facilitate and monitor the ARC Europe Digital Roadside Assistance Processes within the network of 42 Service Providers. SPOC for European ARC DealerPortal and SmartView digital solutions Implementation Lead. Scrum master to the daily digital breakfast.

Zone Project Coordinator (Zone Project Manager) @ ExxonMobil Fuels Marketing

01 July 2010 - 30 April 2019

Restructured the business model of all service stations in the EU area. Centralization of documents, liaising with various departments. Launched and maintained a digital repository.

Process Specialist @ ExxonMobil Lubes & Specialties

01 June 2009 - 30 June 2010

Restructured guidelines and sales processes for the Sales Operations Team, standardisation of sales service procedures, SAP changes implementation (BPMN - SCRUM).

International Sales Representative (trading) @ ExxonMobil Marine Fuels Int’l

01 July 2008 - 31 May 2009

Fuels oil and distillate trading encompassing pricing strategies and sales.

Pricing Team analyst (IT D CH A) @ ExxonMobil Fuels Marketing

01 June 2005 - 30 June 2008

Set pump prices for fuel stations in Europe and oversaw the digitalisation of pricing tools.

Consultant @ AsiAfCo

01 June 2004 - 28 February 2005

HR consultant coordinating tender preparation for EU/ACP partnerships.

Education experience

Since 2004

Political Science @ ULB

01 September 2014 - 01 June 2018

Master's degree focusing on political analysis and international relations.

Consulting @ AsiAfCo

01 June 2004 - 01 February 2004

HR consultant coordinating tender preparations.

Françoise GEORGEL

Top roles

Agile

Microsoft Dynamics 365

Business Intelligence

Mgmt Frameworks

Welcome back

Welcome on board!