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Microsoft Dynamics 365
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Implementation of Software Programs for Logistic enhancement and optimization. Responsible for budget estimations, project planning, consultancy, testing, and training related to application use.
Senior Customer Service for Scandinavian Distributors. Focused on continuous improvement in order processing, customer visits, KPI reporting, and liaising with sales and procurement.
Managed customer relations for Spanish and Portuguese markets, handled orders, and collaborated across departments to improve processes.
Utilized JD Edwards ERP for order control, managed forecasts, and collaborated with internal teams for timely deliveries.
Managed order processing, returns, and customer relations for Greece, Poland, Romania, and Bulgaria.
Oversaw customer support for German/Italian markets, managed claims and provided compensation analytics to Central Office.
Certification of the attendance to the course.
