Andrian Zagoerski

2nd line support FSO/OSS @ HCLtech / STMicroelectronics

Brussels, Belgium

My name is Andrian. I have been involved in the IT world for more than 25 years, dealing with both simple and complicated issues. For the past 15 years, I have created a knowledge base to assist non-IT trained users and deliver excellent service. I adapt my communication style by using simple, everyday language with non-IT customers and professional language with IT professionals or colleagues.

Top roles

Helpdesk / Support> 10 years

Systems

Windows Server

Active Directory / Windows Server

Microsoft SQL Server

Microsoft 365 / Office 365

Sales

Customer Service

Miscellaneous

Troubleshoot

Language

Native Russian

Russian

Native

English

Good

Dutch

Good

French

Average

Work experience

Since 2005

2nd line support FSO/OSS @ HCLtech / STMicroelectronics

01 April 2023 - 01 April 2025

2nd line support for +300 workstations in ZAV, AMS + EDH, installations/configuration of workstations, network devices, CISCO IP phones.

Helpdesk @ COLLINS AERORSPACE

01 November 2012 - 01 November 2022

1st 2nd line support for +550 workstations in BRU check-in, gates, installations and maintenance of airport hardware.

Helpdesk @ Unisys

01 June 2011 - 01 November 2012

First line support for +500 workstations, managing users in Active Directory, handling critical incidents.

Helpdesk internship @ MEDIASYSTEMS

01 June 2005 - 01 September 2006

Delivering computers to end users, setting up images on desktops and laptops.

Education experience

Since 2006

IT @ Master Module ITIL4

01 January 2024 - 31 December 2024

Advanced ITIL certification.

Information Technology @ IT – UGent

01 January 2009 - 31 December 2010

Bachelor's degree in IT.

Networking @ CCNA Certificate 4th module

01 January 2009 - 31 December 2009

Completion of the 4th CCNA module.

IT @ MCT – PIH Kortrijk

01 January 2006 - 31 December 2009

Bachelor's degree from PIH Kortrijk.

Andrian Zagoerski

Top roles

Systems

Sales

Miscellaneous

Welcome back

Welcome on board!