Iliyas Akkus

Customer Service Delivery Specialist @ Nokia, Antwerp, Belgium

Antwerp, Belgium

Telecom professional with 16+ years in customer service delivery, integration, and solution support across global telco and cloud networks. Skilled in leading integration teams, conflict resolution, communicating technical solutions, and leveraging cross-functional relationships. Delivered SDM product integrations on time and within budget, boosting team productivity and customer satisfaction across diverse technologies.

Top roles

Helpdesk / Support< 2 years

Technical Analyst< 2 years

Pre-Sales< 2 years

Cloud

Docker

Kubernetes

OpenStack

Systems

Linux

PostgreSQL

Network/Telecom

VoIP

Language

Native Turkish

Turkish

Native

English

Fluent

French

Average

Dutch

Average

Work experience

Since 2006

Customer Service Delivery Specialist @ Nokia, Antwerp, Belgium

01 January 2012 - 01 January 2024

Led integration and support for Nokia's SDM platforms, managing end-to-end delivery of mobile core solutions in cloud-native, virtualized, and bare-metal environments.

Integration & Test Lead @ Alcatel-Lucent, Antwerp, Belgium

01 January 2010 - 01 January 2011

Led the NGN-to-IMS migration for Wind Telecom, managing DNS, ENUM, and IMS platform integrations.

Senior International Support Engineer @ Alcatel-Lucent, Istanbul, Turkey

01 January 2008 - 01 January 2010

Provided L3 support for SIP call servers and ENUM databases.

Presales System Engineer @ NETEX, Istanbul, Turkey

01 January 2006 - 01 January 2008

Provided technical presales consultancy for LAN/WAN networking products and designed network solutions for RFPs.

Education experience

Since 2001

Electronics Engineering @ Istanbul University

01 September 2003 - 30 June 2007

Bachelor's degree in Electronics Engineering

Electronic Technician @ Marmara University

01 September 2001 - 30 June 2003

Technical education in Electronics Technician.

Iliyas Akkus

Top roles

Cloud

Systems

Network/Telecom

Welcome back

Welcome on board!