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VC

Velislav Choranov

Customer Service for customers in the UK @ VF Corporation
Antwerp, Belgium

Toegewijde afgestudeerde in de informatica met ervaring in klantenondersteuning en het oplossen van problemen voor internationale klanten. Vaardig in het diagnosticeren van technische problemen, het duidelijk communiceren en het toepassen van softwarekennis om problemen snel op te lossen. Sterke interesse in IT-support, systeemonderhoud en voortdurende bijscholing.

Top roles

Helpdesk / Support< 2 years
Sales2 - 5 years

Front-end

Node.js
React

CRM

CRM

Network/Telecom

TCP/IP

Systems

Microsoft 365 / Office 365

Miscellaneous

Troubleshoot
Language
Native Bulgarian
Bulgarian
Native
Dutch
Fluent
English
Good
Work experience
Since 2017
Customer Service for customers in the UK @ VF Corporation
01 January 2023 - 01 January 2025

Resolved over 200 technical and account issues per week for UK customers, achieving over 95% customer satisfaction on post-call surveys.

Resort Maintenance Assistant @ Red Jacket
01 January 2022 - 31 December 2022

Assisted guests with basic technical issues, gaining hands-on experience in problem-solving.

Service Staff @ La strada
01 January 2017 - 31 December 2021

Successfully balanced a full-time job while studying Computer Science.

Education experience
Since 2019
ReactJs @ Soft Uni
01 January 2023 - 31 December 2024

Specialisation in ReactJS.

Toegepaste Informatica @ Vlaanderen
01 September 2019 - 30 June 2023

Bachelor in Toegepaste Informatica – Erkend door NARIC.

Connect with Velislav Choranov

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