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IT Service Management
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IT Manager @
01 April 2024 -
Leading the ERP implementation, vendor management, GDPR/DPO support, contract review, security improvement projects, budget management, and process improvement.
Service Delivery Manager at Galapagos @
25 January 2021 - 31 March 2024
Oversaw service delivery operations along with managing a unit of 40 FTE's.
Head of Digital Services Western Europe @
04 January 2016 - 24 January 2021
Responsible for BPO-IT, Business Process Management, and Value Added Services departments within Benelux-UK.
IT Manager Europe @
01 February 2007 - 03 January 2016
Responsible for all IT-related projects, budget and support organization for the CTG EU offices.
Customer Service Systems Coordinator Europe @
01 August 2004 - 31 January 2007
Managed the Europe-wide deployment of the Customer Service Track & Trace application.