Minhaj Qadri

IT Support Engineer @ Stryker

Antwerp, Belgium

IT Support Engineer with 4+ years of professional experience delivering technical support, infrastructure rollouts, and IT service improvements across Belgium and the Netherlands. Strong background in desktop support, networking, AV equipment, ISP projects, and Microsoft environments. Adept at handling VIP users, managing IT assets, and ensuring smooth business continuity through ITIL-based practices and hands-on project delivery.

Top roles

Helpdesk / Support2 - 5 years

Systems

Windows Server

Active Directory / Windows Server

SCCM / MS Configuration Manager

Network/Telecom

TCP/IP

Miscellaneous

ITIL

Cloud

ServiceNow

Language

Native Bengali

Bengali

Native

Ukrainian

Native

English

Fluent

Dutch

Fluent

Work experience

Since 2021

IT Support Engineer @ Stryker

01 January 2022 -

Provide on-site and remote IT support for desktops, laptops, printers, mobile devices, and networking. Manage incidents, service requests, and escalations using ticketing system (ServiceNow). Support Windows 7/8/10/11, Microsoft Office 365, Teams and Skype for Business.

IT Support Engineer @ Freshfields Bruckhaus Deringer

01 January 2023 - 30 June 2024

Provided deskside and remote IT support for a multinational law firm. Assisted with Windows 10 migrations, user account setups, and application rollouts.

Deskside Support @ Terex

01 January 2021 - 31 December 2022

Delivered Windows 10 migration projects through SCCM server. Handled hardware exchanges, upgrades, and error diagnostics.

Education experience

Since 2023

Programming @ Thomas More

01 January 2023 - 31 December 2023

Graduate Programming at Thomas More, focusing on advanced IT solutions and project management.