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Modeled business processes in BPMN to improve operational efficiency and customer-facing workflows. Documented functional and non-functional requirements in collaboration with stakeholders. Performed data analysis to identify process optimization opportunities. Built reports and dashboards in Excel, Power BI, and SharePoint for management. Assisted in team and budget planning to ensure efficient resource use.
Handled customer requests and scheduled appointments with service providers. Managed incoming emails from clients, partners, and traders; redirected them to the appropriate teams (e.g. marketing). Followed up with customers to ensure satisfaction and proactively resolved complaints. Contributed to improving communication flow between internal teams and customers. Documented key interactions and reported recurring issues for further improvement.
Bachelor of Applied Science - BASc, Applied Computer Science
