Tech stack
Miscellaneous
Back-end
Cloud
Sales
Responsible for managing field operations for customer to ensure all tasks are completed with high quality & efficiency, while building & maintaining strong customer relationships.
Established and oversaw a comprehensive incident management program, enhancing incident tooling and ensuring prompt and efficient response.
Accountable for ensuring the achievement of Operational key performance indicators (KPIs) while overseeing the team's delivery and participating in Major Incident Management.
Directed preventive maintenance for infrastructure equipment and led risk management initiatives, ensuring compliance with SLA’s and timely outage management.
Worked in the capacity of Senior Engineer for deployment activity for major telecom projects, overseeing installation, commissioning, and integration of equipment.
Bachelor of Engineering (BE)