Ranjith Kumar Mandiyan

Service Delivery Manager @ Tata consultancy services Ltd

Brussels, Belgium

Ranjith Kumar Mandiyan brings 19 years of experience helping international clients shape, build, and run complex and hyper-scale cloud transformation and digitization programs. C-level executives trust him for his domain-level knowledge and expertise across several IT components and security. He offers rich consulting, advisory, and transformational experience gained from major IT companies like TCS, HP, Wipro, HCL, and NSETECH.

Top roles

Helpdesk / Support2 - 5 years

Project / Program Manager2 - 5 years

Service Delivery Manager5 - 10 years

Technical Analyst< 2 years

Cloud

ServiceNow

Miscellaneous

Programming Paradigms

ITIL

Business Intelligence

Back-end

Blockchain

Language

Native English

English

Native

Dutch

Good

Work experience

Since 2005

Service Delivery Manager @ Tata consultancy services Ltd

24 July 2013 - 10 October 2023

Responsible for customer success, project and program management, demand management, cloud engineering, and service delivery excellence. In this role, also serves as BCDR Coordinator, overseeing operations to ensure business continuity and risk management.

Project lead, Technical landscape owner, Delivery owner @ SAP Labs

06 July 2013 - 24 June 2017

Managed multiple projects as technical landscape owner. Oversaw diverse technical teams, ensuring project execution and high customer satisfaction.

Technology Consultant @ HP GlobalSoft Ltd

06 July 2011 - 24 June 2013

Supervised Unix and storage solution projects, ensuring successful implementation and project completions for a leading automobile manufacturer.

Senior Customer Service Engineer – Platform & Storage @ Wipro Infotech Ltd

25 January 2010 - 28 June 2011

Led an L3 Unix Administration team, providing 24/7 support for critical core banking servers.

Datacenter engineer @ NSE Infotech Ltd

06 August 2007 - 08 January 2010

Managed datacenter operations for the National Stock Exchange, ensuring stability of critical trading applications.

Associate Customer Engineer @ HCL Infosystems Ltd

31 May 2005 - 06 August 2007

Provided IT support and transitioned to Unix server management, focusing on reliability and customer service.

Education experience

Since 2005

Business Administration @ Amity University

01 January 2011 -

Bachelor of Business Administration (BBA) obtained with a CGPA of 8.35.

Medical Electronics @ Department of Technical Education, Kerala

01 January 2005 -

Diploma in Medical Electronics obtained with a score of 83%.