Sabine Mayer

Bitbucket Cloud Support Manager @ e-Core / Atlassian

Saarland, Germany

As a seasoned professional with over 18 years of experience across Technical Support Management, Business Intelligence, Application Support, and User-Centered Design, I bring a unique blend of technical proficiency, strategic thinking, and people leadership to every role I take on. Currently leading the Bitbucket Cloud Support team at Atlassian via e-Core, I’m responsible for coaching and developing engineers, managing escalations, optimizing service delivery, and driving KPI improvements through data-driven dashboards (Tableau). My focus on team performance and customer satisfaction has consistently translated into improved SLAs, NPS, CSAT, and productivity.

Top roles

Business Analyst5 - 10 years

Application/Solution Architect> 10 years

Project / Program Manager< 2 years

Back-end

SQL

Java

Business Intelligence

Power BI

Tableau

ETL Datawarehouse

ETL / Datawarehouse

Language

Fluent English

English

Fluent

Portuguese

Fluent

French

Good

Spanish

Average

German

Average

Italian

Average

Work experience

Since 2005

Bitbucket Cloud Support Manager @ e-Core / Atlassian

01 June 2023 - Present

Managing Atlassian's Customer Support team, coaching and developing engineers, managing escalations, optimizing service delivery.

Business Intelligence Consultant @ Aubay

20 November 2017 - Present

Automating internal processes for a Portuguese Bank using ETL and Agile methodologies.

Application Support Manager @ Wiley

01 May 2022 - 01 June 2023

Led a local team of Technical Support consultants, ensuring customer service excellence and managing escalations.

Technical Support Manager @ CrossKnowledge

01 October 2019 - 01 May 2022

Managed a local team of Technical Support analysts, ensuring timely ticket resolution and contributing to global support strategy.

Business Intelligence Analyst @ Minauro

01 June 2018 - 01 September 2019

Created new indicators for dashboards and developed views using Primefaces.

Production Manager @ CrossKnowledge

10 August 2016 - 10 September 2017

Managed a production team, focusing on continuous processes improvement and KPIs monitoring.

Computer Systems Analyst @ ExxonMobil

12 September 2005 - 01 July 2016

Implemented Scrum methodologies and managed a multicultural group providing backend support.

Education experience

Since 1998

Leadership, team management and productivity @ PUC RS

01 January 2024 - Present

Physical Education @ Universidade Tuiuti do Paraná - UTP

10 February 2010 - 24 June 2013

Graduation Project - Neural Networks to predict body fat in professional soccer players

Computer Science @ Universidade Tuiuti do Paraná - UTP

01 February 1998 - 31 December 2001

Sabine Mayer

Top roles

Back-end

Business Intelligence

ETL Datawarehouse

Welcome back

Welcome on board!