Top roles
Application/Solution Architect< 2 years
Helpdesk / Support> 10 years
Systems
SharePoint
Microsoft 365 / Office 365
IDE
Zend Studio
Miscellaneous
IT Service Management
Network/Telecom
Network
Cloud
ServiceNow
Language
Native Dutch
Dutch
Native
English
Fluent
French
Fluent
Work experience
Since 2008
Application Manager @ KBC (IT-Planet)
01 September 2024 - 31 October 2025
Involved in Identity and Access management, application management, creating documentation, and providing support.
Servicedesk Engineer @ KBC (IT-Planet)
01 October 2014 - 01 September 2024
Handled configurations, installations, monitoring, and ticket registrations.
Onsite Support Engineer @ Solvay (Pauwels Consulting)
01 January 2014 - 31 October 2014
Provided onsite support and managed IT assets.
Onsite Support Engineer @ Audi (Pauwels Consulting)
01 May 2013 - 31 December 2013
Supported mobile and PC support by monitoring and managing hardware and software.
1st & 2nd Line Helpdesk Engineer @ Carrefour (Pauwels Consulting)
01 November 2009 - 30 April 2013
Provided software support and ticket management.
1st Line Support Engineer @ Centric (Pauwels Consulting)
01 August 2008 - 31 October 2009
Conducted customer support and problem resolution for software issues.
Education experience
Since 2001
Toegepaste Informatica @ Erasmus Hogeschool, Brussel
01 January 2005 - 01 January 2006
Boekhouden - Informatica @ Onze-Lieve-Vrouw van de Ham instituut, Mechelen
01 January 2001 - 01 January 2005
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