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Responsible for Junior Service Delivery Managers, client delivery managers. Led service governance initiatives to maximize efficiency, resolve strategic and political conflicts, and enhance client satisfaction.
Responsible Service Manager for 11 NTT DATA entities in 11 different countries. Led service governance initiatives, implemented service process improvements, and maintained proactive client communication.
Responsible for 205 IT Engineers and coordinating project activities that impact multiple departments.
Responsible for delivering IT infrastructure services at agreed service levels for SAP platforms.
Responsible for ensuring strong processes are in place for incident management and improvement.
Managed a project for the rollout of hardware in 223 shops.
European Executive MBA.
Bachelor in Informatics.
Informatics & Business Management Secondary education.