Top roles
Helpdesk / Support2 - 5 years
Systems
Mac OS
Windows
Active Directory / Windows Server
Back-end
Android
PowerShell
Miscellaneous
Security
Language
Native Portuguese
Portuguese
Native
English
Fluent
Work experience
Since 2018
IT Support Engineer @ SONAE
01 January 2021 - 31 December 2025
Responsible for the end-to-end management of over 10,000 macOS and Android devices.
IT Support Technician @ Parfois
01 March 2020 - 31 July 2020
Provided end-to-end technical support for Windows, macOS, and iOS devices.
IT Support Technician @ Grupo MCoutinho
01 January 2018 - 31 May 2018
Provided comprehensive IT support for Windows-based systems, hardware, and network devices.
Education experience
Since 2015
Information and Communication Technologies @ Professional School of Gaia
01 September 2018 - 01 July 2020
Core subjects included Digital Systems and Computational Architectures, Installation and Maintenance of Computer Equipment.
Information and Communication Technologies @ ISPGAYA
01 September 2015 - 01 July 2018
Core subjects included Computer Networks, Digital Systems, Operating Systems, and Computer Architecture and Organization.
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