Sotirios Ntasios

Managed daily documentation flows and compliance records using SAP and internal systems.

Designed operational workflows and documented processes for enterprise-level solutions.

First-line support via ticketing system: logging, categorisation, prioritisation and resolution of customer queries.

Coordinated operational schedules and channel management for major U.S. and international clients.

Handled character generation for broadcasting.

Provided customer support and managed service administration.

Led a team responsible for fixed installations.

Supervised backoffice operations.

Provided technical assistance to customers.

Handled customer inquiries in a call center environment.

Technician of Computer and Telecommunications.