Omar Jabali

Bachelor in Computer Science and Systems – Network and Telecommunications major @ institut technique superieur cardinal mercier

Brussels, Belgium

My role is to serve as the technical safety net for operations. As a versatile Support Technician, I specialize in the immediate resolution of incidents and the management of critical systems. I am currently seeking an opportunity to leverage my ITIL v4 and M365 expertise. I thrive on daily challenges and continuous self-improvement.

Top roles

Helpdesk / Support< 2 years

Network/Telecom

Network

VPN

Cisco

Back-end

Systems

Windows Server

Miscellaneous

ITIL

Cloud

ServiceNow

Microsoft Dynamics 365

M365

Language

Native French

French

Native

English

Fluent

Polish

Fluent

Work experience

Since 2024

IT Technician (Internship) @ Médecins Sans Frontières (MSF)

19 January 2026 - Present

MSF (Operational Center Brussels) 10-week internship as part of my Bachelor's degree (In progress)

IT technician @ European Commission

01 April 2025 - 21 September 2025

Provided Tier 1 (L1) IT support for 40,000+ users, including VVIPs, within a strict ITIL v4 environment.

IT Technician (Internship) @ i-City

01 April 2024 - 30 June 2024

Deployed and managed the lifecycle of Windows workstations via MECM (SCCM) & provided local user support.

Education experience

Since 2023

Bachelor in Computer Science and Systems – Network and Telecommunications major @ institut technique superieur cardinal mercier

01 September 2025 - Present

Network Administration @ Business training

01 January 2024 - 31 December 2024

Cisco Network Architecture (Routing, Switching), Systems Security, Virtualization principles.

PC & Network Technician @ FIJ

01 January 2023 - 31 December 2024

PC/Hardware configuration and troubleshooting, Windows Operating Systems, IT Security fundamentals, and L1 User Support.