Kristof Van Loock

2nd and 3rd line support @ ECU Worldwide

Antwerp, Belgium

My main trait revolves around scripting in PowerShell and other command line tools to do: Business system information gathering, Data validation, Data processing, Data transformation, Helpdesk tasks automatization, User friendly script creation, Other various automatization processes. I have a strong track record of automating and streamlining routine helpdesk processes. These improvements consistently reduced handling time, minimized errors, and enhanced the overall effectiveness of the support teams I worked with, while enabling greater focus on complex technical challenges.

Top roles

Helpdesk / Support5 - 10 years

Systems

Citrix

VMware

Active Directory / Windows Server

Microsoft 365 / Office 365

Cloud

Azure

Back-end

PowerShell

Language

Native Dutch

Dutch

Native

English

Good

French

Average

German

Average

Work experience

Since 2017

2nd and 3rd line support @ ECU Worldwide

01 August 2021 - 31 October 2025

Ticketing – Zendesk; Provisioning of end user support; Backup for infrastructure team; Thin Client management; Printers management and troubleshooting; Management of android tablets and IP phones; Cloud migrations; Advanced PowerShell scripting.

2nd line support – On site team @ Simac N.V

01 June 2019 - 31 May 2021

Ticketing - Service Now; Management of devices; Provisioning of end user support; Active Directory management; SCCM maintaining; Reporting through Power BI.

Network support – On site team @ Simac N.V. – Merck Sharp & Dhome MSD

01 May 2018 - 31 May 2019

Renewal and maintaining of network structures; Patching network cables; Documentation through GDP.

Network support – On site team @ Webstrict – Merck Sharp & Dhome MSD

01 November 2017 - 30 April 2018

Maintaining and creating documentation; Communicating with external companies; Delivering hardware.

2nd line support – On site team @ Webstrict Kmo Support

01 April 2017 - 31 July 2017

Installing Windows; Managing users in Active Directory.

Education experience

Since 2004

PowerShell @ Self Study

01 January 2019 - 31 December 2020

Self-study course on PowerShell.

Windows 10 @ Self Study

01 January 2018 - 31 December 2018

Self-study for Windows 10 certification (70-697).

Electronics/ICT @ Artesis-Plantijn

01 January 2010 - 31 December 2014

Professional Bachelor degree in Electronics/ICT.

Science/Mathematics @ Middle Jury

01 January 2004 - 31 December 2006

Completed science and mathematics coursework.

Kristof Van Loock

Top roles

Systems

Cloud

Back-end

Welcome back

Welcome on board!