Rachid Serifi

IT Support specialist @ Azure Virtual Desktop (AVD)

Brussels, Belgium

IT Support Specialist with extensive experience in Digital Workplace and Microsoft 365. Strong practical knowledge of Microsoft 365 Intune, Entra ID, and familiar with a results-oriented mindset. My strengths lie in solving technical issues, documenting processes, and guiding users effectively. I am passionate about automation and continuous improvement, ensuring IT environments are efficient, reliable, and user-friendly.

Top roles

Helpdesk / Support< 2 years

Technical Analyst< 2 years

Systems

SharePoint

Windows Server

Microsoft 365 / Office 365

Back-end

SQL

PowerShell

Miscellaneous

ITIL

Language

Fluent English

English

Fluent

Dutch

Good

Work experience

Since 2019

IT Support specialist @ Azure Virtual Desktop (AVD)

01 September 2021 - 01 September 2023

Provided extensive practical knowledge of Microsoft 365, Intune, Entra ID, and resolving technical issues.

Onsite Support Analyst @ BASAT

01 November 2019 - 01 March 2020

Managed desktop support for various clients, focusing on hardware reconfiguration and software installation.

Education experience

Since 2017

It support @ SharePoint Online 365 Cloud Experience

01 January 2017 - 01 June 2018

Specialized in SharePoint Online 365 cloud solutions.

Rachid Serifi

Top roles

Systems

Back-end

Miscellaneous

Welcome back

Welcome on board!