Aya Elsayed Abdelfattah Elsayed

Solution Engineer / Software & Cloud Administrator @ Zain

Antwerp, Belgium

Solution Engineer and Cloud Administrator with 8+ years of experience in telecommunications and IT infrastructure, specializing in cloud services, system administration, and network performance analytics. Skilled in ERP, Microsoft 365, Windows Server, Linux, SQL databases, and automation scripting to deliver scalable, secure, and high-performing IT solutions. Strong analytical skills with the ability to translate business needs into technical solutions, ensuring system reliability and service quality.

Top roles

Application/Solution Architect2 - 5 years

Service Delivery Manager2 - 5 years

Systems

Linux

Windows Server

Microsoft 365 / Office 365

Cloud

Back-end

SQL

ERP

Language

Fluent English

English

Fluent

Dutch

Fluent

Work experience

Since 2016

Solution Engineer / Software & Cloud Administrator @ Zain

01 February 2023 -

Design, implement, and support cloud-based to meet business and customer requirements, administering and maintaining cloud platforms, and managing ERP systems.

Service Operation Center (SOC) Engineer for Zain @ Huawei Technologies Co. Ltd

01 August 2017 - 31 January 2023

Lead the full lifecycle of SmartCare projects, ensuring technical compliance and managing the installation and configuration of the SmartCare platform.

Radio Network Planning Engineer @ MTN Group

01 June 2016 - 31 July 2017

Performed site surveys, planned site capacity, and worked on Key Performance Indicators to improve network coverage.

Education experience

Since 2016

Project Management @ Project Management Institution (PMI)

01 September 2023 - 30 September 2023

Obtained PMP certification.

Engineering Management @ University of Khartoum

01 October 2022 - 31 October 2022

Completed a Master’s degree in Engineering Management.

Electronics and Communication Engineering @ University of Medical Science and Technology (UMST)

01 July 2016 - 31 July 2016

Earned a Bachelor’s degree in Electronics and Communication Engineering.

Aya Elsayed Abdelfattah Elsayed

Top roles

Systems

Cloud

Back-end

ERP

Welcome back

Welcome on board!