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ITIL
L2 Application Support Engineer (Operations) @
01 July 2024 - 31 August 2025
Managed end-to-end incident lifecycle in a production environment via Jira, including incident prioritization (ITIL), log analysis, root cause analysis (RCA), and SQL-based investigations.
Support Engineer @
01 May 2023 - 31 July 2024
Acted as the primary point of contact within the Helpdesk Corephone group, diagnosing and resolving technical issues via phone and email.
Volunteer IT Support @
01 May 2018 - 31 December 2021
Diagnosed and resolved diverse hardware and software issues for private clients, including custom PC assembly and system recovery.
Networks and telecommunications @
01 September 2021 - 01 July 2024