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Contract and Service Manager @
01 June 2025 -
Manage contracts and service delivery to ensure top-notch customer experiences.
Customer Success Executive @
01 March 2022 -
Committed to plan and deliver the best customer experience in line with company goals.
Service Delivery Manager @
01 August 2018 - 01 March 2025
Oversee service delivery and manage team operations to improve customer satisfaction.
Deployment and Solution Manager @
01 January 2016 - 01 July 2017
Lead deployment and manage solutions to streamline customer operations and enhance service delivery.
GEMS Service Assurance Manager @
01 July 2013 - 01 January 2016
Drive customer satisfaction initiatives for critical accounts and implement process improvements.
Transport Maintenance Center Tier I & II Ops Mgr @
01 July 2009 - 01 June 2013
Manage operational efficiencies to achieve KPIs and enhance customer service.