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Luc Desprets

IT Support Consultant @ Manpower Experis
Brussels, Belgium

IT-supportconsultant met ervaring in 1e, 2e en 3e lijns ondersteuning, IT-rollouts en enterprise-omgevingen. Sterk in troubleshooting van infrastructuur, applicaties, netwerken en eindgebruikersomgevingen volgens ITIL-processen. Ervaring met internationale klanten en EU-instellingen. Meertalig, communicatief en oplossingsgericht.

Top roles

Developer / Programmer> 10 years
Helpdesk / Support2 - 5 years

Back-end

SQL
.NET

Miscellaneous

ITIL
Troubleshoot

Systems

Active Directory / Windows Server

Cloud

ServiceNow
Language
Native Dutch
Dutch
Native
English
Fluent
French
Fluent
Spanish
Fluent
German
Fluent
Work experience
Since 1995
IT Support Consultant @ Manpower Experis
01 September 2020 - 31 December 2025

1e/2e/3e lijns support voor applicaties, hardware, infrastructuur en netwerken. Uitvoering van grootschalige laptoprollouts (500–1500 toestellen). Onboarding en installatie van switches/routers. Oplossen van printer- en netwerkproblemen. Werken met AD, O365, SCCM, Exchange, ServiceNow, Windows 11.

IT Consultant @ Canon
01 January 2020 - 31 August 2020

Meertalige 1e-lijns ondersteuning voor EMEA-gebruikers (telefoon/e-mail). Troubleshooting van SAP, Oracle, Salesforce en mobiele toestellen. Incident- en requestbeheer volgens ITIL.

Support & Development @ Iuris-Link, Ingenico, iGuana
01 January 1995 - 31 December 2019

SQL-imports, ERP-support, webbetalingsintegratie, .NET-ontwikkeling. Applicatie-installatie, testing, upgrades en eindgebruikersondersteuning.

Education experience
Since 1988
Informatica @ Intec / KU Leuven / Odisee
01 January 2018 -

Graduaat Informatica (HBO5) - Informatics degree.

Wetenschappen & Wiskunde @ Sint-Joris
01 January 1989 -

Voorbereidend Jaar Wetenschappen & Wiskunde.

Secundair Onderwijs @ Sint-Viktorinstituut
01 January 1988 -

Secundair Onderwijs - Secondary Education.

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