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Management of DataLake migration and SPOC role towards operations and Marketing. Management of relationship with subcontractors in Morocco and Tunisia. Ensured adherence to security protocols.
Management of RUN activity for all Voice applications. Developed a new tool on top of Splunk for Network monitoring, generating substantial savings.
Responsible for maintaining the best-in-class quality of service and digitalizing customer relationships through applications and dashboards.
Analyzed data from social media and developed dashboards to analyze customer behavior.
Validation of pre-requisites and follow-up of operations on the Maroc Telecom network.
End-to-end management of the installation of power plant automation and remote systems.
E-MBA with a major in promotion.
Awarded laureate of the Orange talent program.
Graduated with distinction with a Master's degree in Computer Science.