Descartes KUNZI PASI

Coordinates and supports Voice Cloud solution orders processing from request to delivery, ensuring technical feasibility and customer satisfaction. Acts as a key liaison between support divisions and sales channels to streamline fulfillment operations and meet deadlines efficiently.

Delivered first-line technical support to medium and large enterprise clients, ensuring timely issue resolution and minimal downtime. Trained new support staff, diagnosed hardware and product issues, and maintained clear documentation within ticketing systems.

Responsible for delivering exceptional guest experiences through personalized service, cultural insight, and logistical coordination.

Played a key role in maintaining the accuracy, completeness, and integrity of customer reference data for life sciences clients.

Provided touristic guidance enhancing guest experiences.

Served as the first point of contact for guests and ensured smooth front desk operations.

Set up, configure and secure computer networks; monitor and optimize computer networks; install, configure and secure network equipment; install, configure and manage servers; resolving user problems.

Deal mostly with software and software systems including their design, development, and application.

Prepares for a career as a maintenance electrician or industrial electrician.