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ITIL
Support Specialist L2 L3 @
01 October 2023 -
Provided IT support and management, including ticket handling, technical assistance L2 L3, and system administration.
Support 2nd 3rd @
01 April 2022 - 01 October 2023
Handled daily tickets using ServiceNow, TOPdesk, and Jira.
Support IT on-site @
01 October 2020 - 01 March 2022
Provided support for GSK Vaccines users, managing daily ticketing on ServiceNow.
IT Help Desk Support @
01 May 2019 - 01 October 2020
Managed the incident life-cycle and followed standard service desk procedures.
IT Service Management @
01 January 2019 -
Obtained ITIL Foundation Certificate in IT Service Management.