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Supporting enterprise architects in designing business-IT alignment for enterprise landscapes and Creating and contributing to enterprise architecture frameworks, and enablement material used across global SAP teams
-Contributed to market localisation strategy for French, Italian, and UK expansion, analysing channel preferences, customer
activation drop-offs after initial onboarding, and cultural support requirements to adapt onboarding and product experience
for local markets
-Assisted manager of Customer Experience with junior project management tasks, including new product process mapping
and the amendment of internal policies including the 2025 support policy and complaints management policy
-Leveraged skills in data analysis and slide creation to develop team presentations and materials for QBRs
-Streamlined trade compliance process by conducting risk assessments, reducing delays in shipping
-Leveraged BI tools to automate declaration reporting, improving accuracy and flagging an average of 43 flagged cases
per day
Consultancy approach used to analyse Donaldson’s business processes and recommend an improved integration architecture including software fit for the company. Hereby, I did a complete customer analysis using Oracle BI and Excel.
Double degree with Vienna University of Economics & Business
