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Helpdesk / Support< 2 years
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Work experience
Since 2021
Applications and Managed Services Specialist @ Albtelecom
01 June 2021 - Present
Monitoring and Performing system solution up to Application server level. Management of applications like cPannel, MNP and SCSM. Responsible for maintenance of Customers List in Data Center. Management of Customer Support for Managed Services
-First Line support for Cloud Services
-Managed Hosting Services
-Managed McAfee ePO
-Monitoring Server Services, Archives. Configuring on user profile admin level;
-Operating and maintaining SharePoint (Digital Signatures)
-Operating and maintaining Skype for Business (SRV-Lync2013)
Education experience
Since 2015
Information and Communications Technology (ICT). @ University of Tirana
01 January 2015 - 31 December 2017
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