Rôles occupés
Systems
Windows
Active Directory / Windows Server
SCCM / MS Configuration Manager
Microsoft 365 / Office 365
Network/Telecom
Cisco
Cloud
ServiceNow
Hybrid Technical Analyst @
01 September 2022 - 31 March 2024
Providing technical support on-site and remotely, performing server checks, and using various technologies such as Office 365 and Cisco.
Desktop Side Technician @
01 February 2022 - 31 August 2022
Delivering level 1, 2 & 3 support, setting up client systems, and resolving hardware and software issues.
Technical Analyst Associate @
01 May 2021 - 30 November 2021
Preparing laptops for associates and providing remote technical support.
Service Support Analyst @
01 August 2019 - 29 February 2020
Handling customer support and utilizing technology for effective service delivery.
Technical Support Engineer @
01 December 2018 - 31 May 2019
Monitoring and troubleshooting backups, and managing customer support for various services.
IT Helpdesk Analyst @
01 July 2018 - 31 October 2018
Providing technical support and password administration for AXA users.
Computing @
01 September 2015 - 30 June 2018
Completed BSc. (Honours) in Computing with modules in Software Engineering, Networking, and Databases.
Economics @
01 September 2005 - 30 June 2009
Achieved secondary school certificate with a focus on economics.