Rôles occupés
Helpdesk / Support2 - 5 years
Service Delivery Manager< 2 years
Systems

MySQL / MariaDB
Virtualization

Windows
Active Directory / Windows Server
Back-end

PowerShell
Cloud
ServiceNow
Langues
Maternelle Français
Français
Maternelle
English
Courant
Spanish
Moyen
Expériences professionnelles
Since 2010
Level 2 Application Support @ Synerglass-Soft
01 June 2022 -
Providing second-level support for application issues.
Site Support Engineer consultant @ ITSD
01 September 2020 - 31 May 2022
IT Support & UMM Project Coordination for Odyssea Pharma (Abbvie).
Service Desk Analyst @ ASL Airlines Belgium
01 July 2017 - 31 August 2020
Level 1 & 2 IT Support and Windows Administration.
Student coordinator @ University of Liège
01 July 2010 - 30 June 2016
Reception for the university’s student residence.

Études et diplômes
Since 2003
IT management @ Institut Saint-Laurent
01 September 2016 - 31 May 2018
Bachelor program focusing on IT Management.

Windows Administrator @ Technifutur® - Cefora - Talenteo
01 June 2016 - 31 March 2017
Training in Windows administration.
CESS @ Institut Notre-Dame de Loverval
01 September 2003 - 30 June 2009
High school diploma with Math-Science option.
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