Sofiane Talbi

Administered and optimized the existing infrastructure (Active Directory, Entra ID), applying RBAC model and tiered access management (T0/T1/T2). Designed and deployed Conditional Access policies. Implemented Multi-Factor Authentication (MFA) across the organization. Configured and maintained policies in Entra ID. Managed guest access lifecycle. Implemented security policies for user access and authentication.

Implemented new infrastructure (Active Directory; Entra Id). Resolved Incidents/Requests (Level 2/3) via ServiceNow. Managed and supported Windows server environments. Analyzed and corrected event logs.

Resolved Incidents/Requests (Level 2) via ServiceNow. Managed print servers. Analyzed recurring incidents and proposed solutions.

Resolved Incidents/Requests (Level 2/3). Managed user rights and O365 licensing. Monitored system performance and availability.

Deployed and maintained IT Office environment. Provided IT support to users and managed incidents. Responsible for patch management.

Installed and maintained servers and network services. Propose technical improvements and participate in their implementation.

Certification program to demonstrate proficiency in managing identities and access.

Certification course covering fundamental concepts of security, compliance, and identity.

Training focused on System Center Configuration Manager (SCCM).

Training covering basic security principles and practices.

Bachelor's degree in computer and systems, focusing on information technology.

Training on ITIL V3 principles and practices.