Kim Verheyden

Responsible for the End User Computing service, optimizing operations and leading projects to improve efficiency, stability, and the overall digital workplace experience.

Within the Proximus Enterprise Business Unit and Managed Services, Kim was the Service Manager for contracts of multiple Large Companies with mainly Telco, ICT and/or Security services.

As the IT coordinator for the BeNeNo region, Kim represented all aspects of IT to local business, building a strong brand for IT on Elanco's growing digital investments positioned on modern IT architecture.

The main focus as Service Delivery Manager, Kim was responsible to guarantee a good service quality for multiple clients within his portfolio.

Within the ICT department Kim was responsible for the End User Services, Lead of Operational team and external Service Desk.

In the Application Services department, Kim was responsible to manage the operational systems (applications and software, mainly stock exchange applications) within the limits of time, quality, budget.

Within the Service Delivery department, Kim was Service owner of Global Datacenter and End User Services.

The IT Incident Manager monitors all incidents and is responsible for applying and respecting the incident process in order to ensure the resolution of IT incidents on production environments within the best timeframe (service restore for IT and testing.

The TSM department of GDF Suez contains different profiles like SDM, SRM, architects, experts, PM, POI,…
Kim was as SDM responsible for the service descriptions, processes, KPI’s for service quality, economic cost models, follow up and escalations of change requests and inventories.

IT Service support 1 - 3rd line, Team Lead. Multiple projects for different companies.