Rôles occupés
Miscellaneous
IT Service Management
Project Management
ITIL
Security
Cybersecurity
Network/Telecom
Cisco
Cloud
ServiceNow
ICT Process Engineer @
01 January 2019 -
Admin voor de ITSM tool, procesverbetering door analyse, optimalisatie en training, integratie van afdelingen, en stakeholder management.
Interim Team Leader Servicedesk @
01 January 2024 - 01 January 2025
Aansturen van een team van 4 personen, rapportage, meedenken aan budgettering en kostenbesparing, en lead in servicedesk projecten zoals hardware refresh en CMDB.
Service desk agent @
01 January 2014 - 01 January 2019
1e en 2e lijns IT-support.
Internship @
01 January 2013 - 31 December 2013
Stages op de servicedesk.
Informatica @
01 September 2015 - 30 June 2018
Bachelor of Science in Informatica
Networking @
01 January 2013 - 31 December 2013
CCNA 1 Certificate and Cisco IT essentials.
