Ken Van Wichelen

2nd line and 3rd line incidents and troubleshooting. System Administrator for the applications and servers. Make procedures. Replace desktops, KM switches and radio stations. Restage desktops.

3rd line incidents and troubleshooting. System Administrator for the applications and servers. Make procedures. Create call queues and Auto attendants in Teams. Set up new teams for customers. Migrate our system from Genesys on prem to Genesys cloud.

2nd line incident and troubleshooting. System Administrator for the applications and servers. Day to day support on the software from AG Insurance. Management of the backup and recovery system. Documentation of the software + procedures. SQL search with queries to get info from the databases.

2nd line incident and troubleshooting. System Administrator for the applications and servers from OZ. Management of iPad environment. Day to day support on the software from OZ. Management of the backup and recovery system. Management of SQL servers and databases.

Daily 1st & 2nd line incident and troubleshooting. System Administrator for both Office and Warehouse environment. SPOC for all maintenance standbys, follow up on High - critical incidents (VIP). Application packaging for Windows 7 and XP deployment.

First and second line support engineer. System Administrator for various customers. Daily 1st & 2nd line incident and troubleshooting.

Completed training in bakery.