Tech stack
Miscellaneous
IT Service Management
Project Management
Technical Support
Sales
Customer Service
Communication skills
Customer Success Manager (CSM) @
01 October 2023 - 30 September 2025
Overseeing client onboarding and managing service escalations.
Customer Success Manager (CSM) @
01 January 2020 - 30 September 2023
Delivered support for 9 key Enterprise clients, orchestrated license renewals.
Customer Success Manager (CSM) @
01 January 2017 - 31 January 2020
Managed workload and maintained client satisfaction through effective account management.
Senior Customer Success Manager EMEA @
01 January 2012 - 31 January 2017
Spearheaded customer success initiatives and drove software/hardware license renewals.
Technical Solution Consultant (external - customer facing) @
01 January 2006 - 31 January 2012
Presenting Dell enterprise solutions to prospective clients.
Customer Success Manager (dedicated to Fortis Bank) @
01 January 1996 - 31 January 2006
Handled enterprise solution sales and customer requests for on-time deliveries.
Azure Administrator @
01 January 2023 - 31 January 2024
Focused on cloud migration project.
ITIL Manager's Certificate @
01 January 2012 - 31 January 2012
Top 5% in ITIL coursework.
VMWare Certified Professional @
01 January 2012 - 31 January 2012
Completed advanced virtualization training.
ITIL Foundation @
01 January 2005 - 31 January 2005
Certification in IT Service Management.
Microsoft Certified System Engineer @
01 January 2000 - 31 January 2000
Specialized in Windows 2000 systems.
Concert Musician, Piano @
01 January 1990 - 31 January 1990
Master's Degree in classical performance.
Teaching Musician Piano @
01 January 1988 - 31 January 1988
Master's Degree in Piano Teaching.