Rôles occupés
Miscellaneous
IT Service Management
XML / XSL / XSLT
Front-end
JQuery
Microsoft Dynamics 365
Microsoft Dynamics 365
CRM
Salesforce
Back-end
Jenkins
Data entry officer @
01 May 2022 - 01 May 2023
Processed Individual Case Safety Reports (ICSRs) ensuring submission to health authorities and compliance with regulatory requirements.
Support Engineer @
01 December 2019 - 01 April 2021
Managed IT-related activities for event management, providing IT support and troubleshooting software issues.
Service Desk Analyst @
01 December 2016 - 01 September 2019
Delivered administrative support and service desk for global InterACT servers ensuring efficient operations.
Incident Life Cycle Coordinator @
01 August 2015 - 01 November 2016
Managed IT ticket assignments prioritizing resolution in alignment with Service Level Agreements (SLA).
Intern Middleware Application Support @
01 September 2014 - 01 February 2015
Managed IT middleware incidents and service requests, escalating unresolved issues as necessary.
Information Technology @
01 February 2012 - 01 February 2015
Bachelor of Information Technology (Hons) majoring in Computer Forensics.
Information Technology @
01 August 2010 - 01 August 2011
Foundation in Information Technology.