Rôles occupés
Miscellaneous
Business Intelligence
Network/Telecom
Sales
Managed the transition and governance of datacenter services during outsourcing, focusing on business continuity and ITSM management.
Led a team to improve ITSM processes and governance while ensuring service delivery quality and managing disaster recovery plans.
Ensured compliance with security practices and managed governance for subcontracting in the Security Operations Center.
Managed end-to-end IT services for smart meter communications, establishing collaboration frameworks for service reorganization.
Conducted workshops for process analysis and designed BPMN schemas for various organizational processes.
Managed IT service delivery based on ITIL, focusing on governance, process improvement, and customer satisfaction.
Master in Management Post University, evening courses.
Industrial Engineer in Electronic and Telecom.