Rôles occupés
Miscellaneous
Back-end
Business Intelligence
HR / Sourcing
Management and prioritisation of the project portfolio in line with strategic objectives, establishment of governance, reporting and decision-making processes.
Supplier and contract management for critical services (> €25M), development of procurement strategies and KPI-driven governance.
End-to-end responsibility for ITSM processes, application (product) ownership of the ITSM tool (OMNITRACKER), reporting and insights via Power BI & SQL.
SLA/OLA frameworks, service catalogue and operational governance, application (product) ownership ITSM tool (OMNITRACKER).
Extensive IT career in IT Service Management, IT architecture and leadership, experience in managing (2nd and 3rd line) support teams and implementing ITIL processes.
Bachelor IT with emphasis on ITIL and project management methodologies.